Privacy Policy

We are CCS CARE LTD, a company incorporated in England and Wales. Our company number is 12718819

and our registered address is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

("CCS CARE LTD and CCS Care Ltd and CCS Care Recruitment " / "we" / "our" / "us"). We are committed to ensuring that your privacy is protected. We comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”).

We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at [insert email address for DPO. If there is no DPO, delete reference to them].

This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.ccs-care.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does CCS CARE LTD hold and how will we use it?

Information you give CCS CARE LTD: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information [or [insert any other reason for which a person may upload their personal data to the website]. The information you give us may include your name, email address, address/location and phone number [if there are any other types of personal data that CCS CARE LTD collects via the website, add them to this list. This does not include all personal data processed by CCS CARE LTD but only personal data it collects through its website].

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for [insert the relevant retention period for the types of personal data listed above. If it is not possible to insert the retention period, explain the criteria CCS CARE LTD uses for determining how long it will retain the personal data. Refer to the Records Management Code of Practice for Health and Social Care if required].

Information CCS CARE LTD collects about you: CCS CARE LTD may collect the following information from you when you visit the website:

 Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

 Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

We retain this information and also review our retention periods for personal information on a regular basis and have a Data Retention & Disposal Schedule which forms part of our Data Protection policy. A copy of which may be requested by contacting: info@ccs-care.co.uk

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We retain this information and also review our retention periods for personal information on a regular basis and have a Data Retention & Disposal Schedule which forms part of our Data Protection policy. A copy of which may be requested by contacting: info@ccs-care.co.uk.

Who has access to your information?

We will not sell or rent your information to third parties.

Access to data is only on a ‘need to know’ basis within CCS Care Ltd.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process your donations to us). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact: Info@ccs-care.co.uk

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Social media platforms and widgets: Our websites include social media features, such as the Facebook ‘Like’ button. These features may collect information about your IP address and which page you are visiting on our website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, and Linkedin. Any information, communications or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

What are your choices?

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone, post or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: Info@ccs-care.co.uk

Your Rights

You have a right to request access to the personal data that we hold about you.

You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you would like to see and proof of your identity by post to the address provided below.

Your right to update your information with us?

We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at: Info@ccs-care.co.uk

You have the right to ask for a copy of the information CCS Care Ltd holds about you.

We will give you access to any personal information we hold within one month of any request for information, starting from when we have received all the information necessary to identify the Data Subject and fulfil the request. Individuals may request to access, correct, amend or delete information we hold. Unless it is prohibited by law or other statutory requirements we will remove or update your information.

We will not normally charge a fee, however, if the request is manifestly unfounded or excessive the Charity may use its discretion to charge a reasonable fee. If this is the case the Data Subject will be promptly contacted.

Keeping your information safe

Security precautions are in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will do everything we can to ensure its security on our systems.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we are using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

If you wish to exercise any of the above rights, which may or may not apply in all circumstances, you can email Info@ccs-care.co.uk or write to us at CCS Care Ltd, Data Protection, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. For more details about your rights please consult the guidance published by the UK’s Information Commissioner’s Office.

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